Shipping and returns information

At Aventra, we aim to make your online shopping experience as seamless as possible, from browsing our stylish collections to receiving your order. Our shipping and returns policy is designed to be straightforward and customer-friendly, ensuring you get your fashion essentials quickly and hassle-free. Discover all you need to know about delivery times, costs, and how to manage returns or exchanges.

Frequently asked questions

We're dedicated to providing you with a smooth and transparent shopping journey. Our goal is to offer stylish, comfortable, and affordable fashion for men and women, backed by clear policies and excellent customer service. Below, you'll find answers to common questions about our shipping and returns processes.

How long does it usually take for orders to be delivered?
Orders are typically processed within 1–2 business days and delivered within 3–10 business days, depending on the destination. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery every step of the way.

Do you charge for shipping, or is it free?
We offer free shipping on orders over €75. For smaller orders, shipping costs are calculated at checkout based on the delivery destination and shipping method. All shipping fees are displayed clearly before payment, with no hidden charges.

What is your policy for returns or exchanges?
We want you to be completely satisfied with your purchase. If you're not happy with an item, you may return or exchange it within 14 days of receiving your order, provided it is unworn, unwashed, and in its original condition with all tags attached. If you need a different size or color, we'll be happy to help you arrange an exchange, subject to availability. Please contact our customer support before returning any items for further instructions.

Is there anything else important customers should know about getting their order?
We currently ship to customers across the European Union. All orders are carefully packaged and include tracking information once dispatched. In some cases, a signature may be required upon delivery, depending on the shipping carrier and destination. Please ensure the delivery address is accurate to avoid delays.

Shop with confidence

At Aventra – Online Store, your satisfaction is our priority. We are committed to providing a secure and enjoyable shopping experience, from browsing our collections to receiving your package. Explore our diverse range of men's and women's fashion and let us take care of the rest.